The Assertiveness
Skills workshop is aimed at developing a range of skills
and techniques to enable delegates to identify and use appropriate
assertive behaviour in the workplace. The objectives of the
workshop are:
a) To define assertive, aggressive and passive behaviour
b) To draw up a list of techniques and tactics for effective
assertiveness
c) To be able to apply these techniques and tactics in the workplace
Topics covered include: Defining assertiveness, Alternatives
to assertiveness, Dealing with difficult situations, Handling
difficult people, Types of assertiveness, and Handling conflict
situations positively.
The Influencing Skills workshop is aimed at
developing a range of influencing and persuading skills to enable
delegates to become more effective in a variety of work related
situations. The objectives of the workshop are:
a) To describe the elements of the influencing and persuading
process
b) To develop techniques and skills aimed at improving performance
c) To be able to apply these skills and techniques in a wide
range of situations
Topics covered include: What is influencing
and persuading?, Using the influencing and persuading framework,
Understanding different perceptions, and Maintaining a positive
continuing relationship.
The Negotiation Skills workshop is aimed at
developing the skills and techniques required to negotiate effectively
in a variety of situations. The objectives of the workshop are:
a) To describe the basic principles of the negotiating
process
b) To develop techniques and skills aimed at improving performance
c) To be able to apply these skills and techniques in a wide
range of situations
Topics covered include: What is negotiation?,
Skills required for effective negotiation, Planning for negotiation,
The structure of a negotiation, and Measuring the success
of a negotiation.
The Planning Techniques workshop is aimed at
developing a range of planning tools and techniques to enable
delegates to become more effective in a variety of work related
situations. The objectives of the workshop are:
a) To describe the elements of the planning
process
b) To develop techniques and skills aimed at improving performance
c) To be able to apply these skills and techniques in a wide
range of situations
Topics covered include: Understanding the planning
and control process, Setting objectives and measuring performance,
Using planning techniques and tools, and Maintaining and tracking
plans.
The Problem Solving workshop is aimed at developing
the skills and techniques required both by the individual and
the team for solving problems. The objectives of the workshop
are:
a) To describe the basic principles of problem
solving
b) To develop a range of problem solving skills and techniques
c) To apply these skills and techniques in practical situations
Topics covered include: Typical workplace
problems, The problem solving process, Problem solving techniques,
Idea generation techniques, Consensus decision taking, and
The decision taker as a leader.
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